Refund policy
At LessCare, we stand behind the quality of our products. Due to the nature of skincare and for hygiene reasons, we do not accept physical returns of products once they have been delivered.
However, we are committed to ensuring you have a positive experience. If there is an issue with your order, please review our guidelines below:
1. Damaged or Defective Products
If you receive a product that is damaged or defective, we will gladly offer a full refund or a free replacement. To qualify for a resolution, we require the following:
* Proof of Damage: A clear photo of the damaged product and the packaging it arrived in.
* Timeframe: Please contact us within 1 day of receiving your order.
2. No-Return Policy
To maintain the highest safety and hygiene standards, we cannot restock or resell items once they have left our facility. Therefore, we do not require you to ship the items back to us, even if a refund is issued.
3. Our Commitment to Resolution
We value your satisfaction above all else. If you are unhappy with your purchase for any other reason, or if you encounter any issues not covered above, we are happy to communicate and work with you to find a fair solution.
How to reach us:
Please email our support team at info@vergeskincare.com with your order number and any relevant photos. We aim to respond to all inquiries within Timeframe: 24-48 hours.